Privacy Policy

Privacy Policy

TotalRock is committed to safeguarding and respecting your privacy.
This policy was last updated on 5th April 2023 and any future changes to our policy will be reflected
here.
Introduction

This policy describes the types of personal information we collect when you sign up to our
competition, waiting list or mailing list, how we may use that information and with whom we may
share it. The notice also describes the measures we take to protect the security of your personal
information. We also tell you how you can reach us to ask us to (i) access, change or not use the
personal information you have provided to us, (ii) withdraw any consent you previously provided to
us, (iii) tell us to stop communicating with you about our products, and (iv) answer any questions
you may have about our privacy practices.
It is important that you read this privacy notice so that you are fully aware of how and why we are
using your data.
By signing up to our mailing list you are accepting and consenting to the practices described in this
policy.

Who are we?

TotalRock, owned by Square Brackets Ltd of 2 Radnor Road, London, NW6 6TT is the Data Controller,
for the purposes of Data Protection Law, regarding any personal information that is processed as a
result of your visit to this website.
We are committed to providing you with relevant information about, and control over, how we
process your personal information.
This policy explains what personal information we may record, why we do so, how you may control
the use of your information and how we protect your information. Details of your legal rights and
how to exercise them are also set out below.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in
relation to this privacy notice. If you have any questions about this privacy notice, please contact the
DPO by emailing [email protected]

What does this policy cover?

This Privacy Policy applies only to your use of this website. The website may contain links to other
websites, please note that we have no control over how your data is collected, stored, or used by
other websites; and we advise you to check the privacy policies of any such websites before
providing any data to them.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the
“GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any
information relating to an identifiable person who can be directly or indirectly identified in particular
by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified.
Personal data covers obvious information such as your name and contact details, but it also covers
less obvious information such as identification numbers, electronic location data, and other online
identifiers.

What information do we collect?

When you enter a competition or sign up to a mailing list or apply for ticket, we ask for information
such as your first name, last name and email address.
We do not collect any special categories of personal data about you (this includes details about your
race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions,
trade union membership, information about your health and genetic and biometric data). Nor do we
collect any information about criminal convictions and offences.
Why do we process your personal information?
We process your personal information gathered on this website in order to review and improve the
site, marketing, and to improve it for future users. The specific purposes for which we may process
information, and the lawful basis on which we do so in each case, are set out below.
We will keep your information only for as long as it is necessary to fulfil the purposes described
below unless a longer retention is required by law, after which we will delete or anonymise it. The
period we keep your information will vary depending on your interactions with us. For example, we
may keep a record of correspondence with us, for example, if you have made a subject access
request, for as long as is legally necessary. Similarly, when you unsubscribe from our email
newsletters or promotional emails, we will keep a record of your email address to ensure we do not
send you marketing emails in the future.
We maintain procedural, technical, and physical safeguards to help protect against loss, misuse or
unauthorised access, disclosure, alteration, or destruction of the information you provide. These
safeguards vary depending upon the sensitivity of the information we collect and store. Please be
aware that no security solutions are infallible.

How do we use personal information?

We use this information for the following purposes: (i) to select winning entrants of competitions, (ii)
to process ticket requests, and (iii) to add you to our mailing list to inform you about future
TotalRock activities including forthcoming competitions, ticket giveaways, and TotalRock sponsored
events.
When do we share personal data?

We do not sell or otherwise disclose personal information about anyone signing up to the
competition, except as described here.

How do we secure personal data?

We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, all
information you provide to us is stored on our secure servers. In addition, we limit access to your
personal data to those employees who have a business need to know, and the independent judge of
the competition. They will only process your personal data on our instructions, and they are subject
to a duty of confidentiality.
Unfortunately, however the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of
your data transmitted to our site; any transmission is at your own risk.

How long do we keep your personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it
for.
To determine the appropriate retention period for personal data, we consider the amount, nature,
and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure
of your personal data, the purposes for which we process your personal data and whether we can
achieve those purposes through other means, and the applicable legal requirements.

Your rights in relation to personal data

You have a number of rights in relation to your information under data protection laws. The right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, you may contact us at [email protected].
We try to respond to all legitimate requests within one month. Occasionally it may take us longer
than a month if your request is particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
You may also choose not to receive marketing communications from us by clicking on the
unsubscribe link in our marketing emails or contacting us at [email protected].

How to contact us?

If you have any questions or comments about this policy, or if you would like us to update
information we have about you or your preferences, please contact us at [email protected].

TotalRock Cookie Policy

This policy was last updated on 5 April 2023. Any future changes to our policy will be reflected here.

Granting us permission to use cookies

When you first visit the website, you will be asked to consent for us to use cookies. You can allow all
cookies or refuse some or all. If you change your mind you can click on the Privacy Settings link at
the bottom of the website pages to adjust your selection.

Cookies and how they benefit you:

Our website uses cookies and other tracking technologies, as almost all websites do, to help provide
you with the best experience we can. Cookies are small text files that are placed on your computer
or mobile phone when you browse websites. Other tracking technologies (referred to together from
this point forward as “cookies”, unless otherwise stated), include HTTP cookies, HTML5 and Flash
local storage/flash cookies, web beacons/GIFs, embedded scripts, ETags/cache browsers, and
software development kits.
TotalRock uses cookies for three main purposes:
• To ensure the website works
• To monitor website performance and help us make improvements in the future
• To tailor our marketing and use tools such as Google AdWords to communicate more effectively
through web advertising.
Our cookies help us:
• Make our website work as you would expect
• Save you having to login every time you visit the site
• Remember your settings during and between visits
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you
• Provide you with advertising relating to this and other shows
We do not use cookies to collect any sensitive information.
If you have any questions about cookies, please contact the DPO at [email protected]